Last Updated: November 2025
We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds work at Mountain Quench LLC.
By placing an order with us, you agree to the terms below.
All Sales Are Final (Food & Beverage Products)
Because our products are consumable beverages, we do not accept returns once an order has been shipped.
This is for product safety, quality control, and health compliance reasons.
If There Is an Issue With Your Order
If your order arrives:
• damaged
• defective
• incorrect
• or missing items
please contact us within 7 days of delivery so we can review the issue.
We may require:
• order number
• description of the issue
• photos of the damage or product
Once verified, we may issue a replacement or store credit at our discretion.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order is shipped, we cannot cancel it.
Refunds (If Approved)
If a refund is approved, it will be issued back to the original payment method.
Refund processing time can vary depending on your bank, but typically takes 3–10 business days once processed.
Shipping Costs
Shipping fees are non-refundable unless the issue was our error.
Questions or Support
Mountain Quench LLC
Email: info@mountainquench.com
Address: 1230 Douglas Dam Road, Dandridge TN 37725