Last Updated: November 2025
Mountain Quench LLC (“Mountain Quench,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, or interact with us online.
By accessing or using our website, you agree to this Privacy Policy.
Information We Collect
We collect information that you voluntarily provide to us, including:
• Name
• Email address
• Shipping / billing address
• Phone number
• Payment information (processed through secure third-party processors — we do not store full card information)
• Order details
We may also automatically collect certain information through cookies, pixels, and similar technologies, including:
• IP address
• Device type
• Browser type
• Pages visited
• Time spent on site
• Referral source / ads clicked
How We Use Your Information
We may use your information to:
• Process and fulfill orders
• Communicate with you about purchases, deliveries, or support
• Improve and personalize our website experience
• Send marketing emails or promotional content (with the option to unsubscribe)
• Analyze website usage and ad performance
• Prevent fraud or misuse of our services
• Comply with legal obligations
Sharing of Information
We do not sell your personal information.
We may share information with third parties in the following situations:
• Service providers (such as payment processors, shipping carriers, email marketing platforms, analytics tools)
• Legal requirements if requested by law enforcement or legal process
• Business transfers (in the event of a merger, sale, or acquisition)
Cookies + Tracking
We use cookies and tracking technologies to enhance your browsing experience, analyze marketing results, and provide personalized ads.
You may disable cookies in your browser settings, but certain site functionality may be limited.
Email Marketing + SMS
If you opt in, we may send promotional messages.
You can unsubscribe at any time by clicking “unsubscribe” at the bottom of any email.
If SMS/text marketing is enabled — replying STOP unsubscribes.
Data Security
We take reasonable steps to protect your information.
However, no system is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect information from children.
Your Rights
Depending on your location, you may have rights to:
• Access your personal information
• Request corrections
• Request deletion
• Opt out of marketing communications
To make a request, contact us at the email below.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent version.
Contact Us
Mountain Quench LLC
Email: info@mountainquench.com
Address: 1230 Douglas Dam Road, Dandridge TN 37725